Help & disputes

Sometimes residents just have questions, need clarity, or spot a mistake. Roost acts as your front-line support—handling resident inquiries and providing timely responses. We partner with your team to define guidelines, with your approval required for any financial adjustments.

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How security deposit dispute management works

Let Roost take the hassle out of security deposit disputes, making them easier to track, manage & resolve.

Simple submission

Residents can submit requests anytime through the Roost app, web portal, or by phone—no hassle, no confusion.

Fast resolution

Roost reviews the details and responds directly to former residents, resolving the majority of issues and eliminating up to 80% of the workload for your team.

Clear communication

Property managers stay informed throughout the process and maintain final decision authority on any exceptions.

Compliant processes

If an adjustment is approved, Roost updates the statement and issues payment—ensuring everything stays accurate and compliant.

Protect your reputation at move-out

Roost makes the move-out experience smoother and more transparent—reducing confusion, delays, and disputes. When residents know what to expect and receive timely responses, they’re far less likely to leave frustrated or leave negative reviews.

PMS-ready, no extra steps needed

Roost handles approved corrections and payments automatically—syncing adjustments like payables and ledger entries into your system. Fewer delays, less manual work, and a smoother move-out process all around.